LEAD TIMES
3 to 5 working days for all major centres (JHB, PTA, KZN, CT) 5 to 7 working days for outlying areas
DELIVERY CHARGES
Flat rate of R112.00 nationwide.
WHAT PAYMENT METHODS DO YOU ACCEPT?
You're able to make payments either by credit card or instant EFT. This payment will be processed via our secure online payment gateway, PayFast.
CONDITIONS OF SALE
You must be over 18 years of age to purchase wines and brandy products. A valid ID will be required upon delivery. All prices indicated are inclusive of VAT. Delivery rates are included prior to checkout. All orders are shipped in cases of 6* Based on the above, the minimum order quantity is 6 bottles. *Please note, these need not be the same wines so feel free to mix up your selection from our extensive range. We’re also more than happy to make suggestions based on your preferences for a specially curated case. *This condition does not apply to fortified products which may be purchased individually. However, the R50.00 charge would still apply to the unit.
WHERE DO YOU SHIP TO?
Locally- Anywhere in South Africa. Please note, delivery fees are calculated using your physical address. To avoid incurring unnecessary charges, please ensure that you enter a street code rather than a postal box code when checking out. Internationally - If you’re an international customer and are searching for your favourite Backsberg wines abroad, please click through to our affiliate online partners below. EU store: https://capreo.com/en/wine-estates/backsberg/ USA store: https://www.canopywines.com/backsberg/
MEET OUR COURIER PARTNERS
Our courier partners have been carefully selected and include: ∘ CourierIt ∘ Dawn Wing ∘ The Courier Guy
RETURNS POLICY
If you are not completely happy with your purchase, please contact us directly to arrange collection and a refund/swap at info@backsberg.co.za. Website Terms and Conditions of Use Relating to backsberg.co.za These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Backsberg (“Provider”) website located at the domain name backsberg.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
ELECTRONIC COMMUNICATIONS
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
E-COMMERCE & PRIVACY
The Website (backsberg.co.za) sells wine online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website. The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.
ONLINE PAYMENT - PAYFAST PAYMENT GATEWAY
All online credit card payments are processed by the PayFast Internet Payment Gateway. Card Holders may go to www.payfast.co.za to view PayFast’s security policy.
REFUND AND RETURN POLICY
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions. Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager, bianca@backsberg.co.za.
DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of email confirmation. Our various courier partners will make delivery thereafter. Associated transport costs, if applicable, will form part of the initial invoice.
